Contact us

Support

In case of issues in production or sandbox, or if you as a TPP have questions about the PSD2-APIs, please reach to our TPP support service.

• If you are using an aggregator or other API provider, please funnel your requests through them.
• If the issue is concerning a specific end customer, please contact the individual SpareBank1 banks customer service representative, see information on the banks home page.
• For other technical PSD2 questions or issues, you may send an e-mail with your request to psd2@sr-bank.no Please note that the following information must be included for all specific requests:
  • Request timestamp
  • Full Request URL
  • Request ID
  • PSU-ID

Contingency

In case of a major incident/unavailability of the PDS2 APIs according to RTS article 33(1), the TPP may report the major incident to:

servicedesk.bf1.drift@tietoevry.com or phone +47 815 00 810.

The incident report must contain reference to bank, PSD2 API and enclosed a complete request and response for unique reference to the incident. Feedback will be given through this incident reference via e-mail.

In order to subscribe to the notification list for PSD2 to receive info about planned and unplanned downtime, please send a request to the Servicedesk address with a contact e-mail address.